{"id":26021,"date":"2021-06-14T15:01:42","date_gmt":"2021-06-14T13:01:42","guid":{"rendered":"https:\/\/hateaid.org\/consultation\/"},"modified":"2026-05-13T16:36:09","modified_gmt":"2026-05-13T14:36:09","slug":"consultation","status":"publish","type":"page","link":"https:\/\/hateaid.org\/en\/consultation\/","title":{"rendered":"Consultation"},"content":{"rendered":"

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\n\tHere you can find help if you are experiencing digital violence<\/h1>[vc_row_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1768989262413{margin-bottom: 25px !important;}”]
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\n\t\t\t\tConsultation\t\t\t<\/h6>\n\t\t\t\t\t<\/div>\n<\/div>[vc_empty_space height=”56px”]\n This is an emergency!<\/span> <\/a>[\/vc_column_inner][vc_column_inner width=”1\/2″]

\n\tAre you affected by online hate? Do you need support in dealing with digital violence?<\/h2>[vc_column_text]We can help you. Contact us \u2013 free of charge and without obligation. We treat all your information confidentially and strictly within the framework of the German Data Protection Act<\/a><\/span> (DSGVO).[\/vc_column_text]

\n\tYou can find tailored support for your situation through our HateAid-Buddy<\/h3>\n Start the HateAid-Buddy<\/span> <\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row disable_element=”yes” css=”.vc_custom_1778682213146{padding-bottom: 5px !important;}”][vc_column][vc_row_inner row_content_width=”grid” css=”.vc_custom_1626182132769{padding-top: 50px !important;padding-bottom: 50px !important;}”][vc_column_inner offset=”vc_col-lg-6 vc_col-md-12″]
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Are you affected by online hate? Do you need support in dealing with digital violence?<\/h4>\n

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\n\tYou can find tailored support for your situation through our HateAid Buddy<\/h3>\t\t<\/div>\n\t<\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner row_content_width=”grid” el_id=”bb-ausfall” simple_background_color=”#3c96ff” css=”.vc_custom_1775132234483{padding-top: 20px !important;padding-bottom: 80px !important;background-color: #3c96ff !important;}”][vc_column_inner width=”2\/3″]

\n\tCancellation of consultation hours<\/h2>[vc_column_text css=””]Due to the public holiday in Berlin, office hours will be canceled on April 3 and 6<\/strong>. Please note that we will also be unable to process any other inquiries via email or the contact form during this period.<\/p>\n

On our website you will find alternative contact points<\/a> that can support you now.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=”yes” row_content_width=”grid” simple_background_color=”#3c96ff” css=”.vc_custom_1740667690412{margin-bottom: 50px !important;padding-top: 20px !important;padding-bottom: 80px !important;background-color: #3c96ff !important;}”][vc_column_inner width=”2\/3″]

\n\tCancellation of consultation hours<\/h2>[vc_column_text css=””]The year is drawing to a close and we are taking a winter break from 23.12.24 to 5.01.25<\/strong>.
\nThis means that all consultation hours will be canceled during this period and we will not be able to process new inquiries by e-mail or registration form until January 6.<\/p>\n

On our website you will find alternative contact points<\/a> that can support you now.[\/vc_column_text][vc_column_text css=””]Due to the high volume of consultations and for organisational reasons, we will not be able to process any new enquiries from 10 to 16 September inclusive<\/strong>. This means that all consultation hours will be cancelled during this period and we will not be able to process any new enquiries via email or the registration form. Please note that enquiries received during this period will not be forwarded or subsequently processed.<\/p>\n

On our website you will find alternative contact points<\/a> that can support you now.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row content_placement=”bottom” disable_element=”yes” row_content_width=”grid” css=”.vc_custom_1778682229956{margin-top: 55px !important;padding-top: 0px !important;padding-bottom: 70px !important;}”][vc_column width=”1\/2″]

\n\tOur consulting team<\/h2>[vc_empty_space height=”25″][vc_progress_bar values=”%5B%7B%22label%22%3A%22High%20workload%20in%20the%20team%22%2C%22value%22%3A%2290%22%2C%22color%22%3A%22custom%22%2C%22customcolor%22%3A%22%233c96ff%22%7D%5D” bgcolor=”custom” css_animation=”none” custombgcolor=”#3c96ff” customtxtcolor=”#000000″][\/vc_column][vc_column width=”1\/2″][vc_column_text]We are currently managing a large number of cases. We therefore ask for your patience if there are longer waiting times for your request.<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row disable_element=”yes” row_content_width=”grid” css=”.vc_custom_1778682236445{padding-top: 0px !important;padding-bottom: 70px !important;}” el_id=”contact”][vc_column]

\n\tYou are affected and want to contact us directly? The most important at a glance:<\/h3>[vc_row_inner][vc_column_inner width=”1\/2″][vc_empty_space]
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\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCall: +49 (0)30 25208838<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t<\/div>\n<\/div>[vc_wp_text]<\/p>\n

Mon 10 a.m. -1 p.m. | Thu 3 p.m. – 6 p.m.<\/strong><\/p>\n

[\/vc_wp_text][vc_column_text css=”.vc_custom_1717571027513{padding-top: 25px !important;padding-right: 15px !important;padding-bottom: 25px !important;padding-left: 15px !important;background-color: #f5ede7 !important;border-radius: 15px !important;}”]Please note that if we miss a call during our consultation hours, we will not be able to call you back due to the high volume of calls. If we are able to do so in individual cases, we will call you back<\/strong> with a suppressed number<\/strong> for data protection reasons.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_empty_space]

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\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t \n <\/i> <\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t
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\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tTo the reporting form<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t<\/div>\n<\/div>[vc_column_text]You can also use the reporting form to make an appointment for the initial telephone consultation.[\/vc_column_text][vc_empty_space]
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\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t \n <\/i> <\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t
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\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWrite to: beratung@hateaid.org<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t<\/div>\n<\/div>[vc_column_text]Please describe everything in detail in your mail and include all relevant information, such as legally compliant screenshots<\/a> (Attention! You should always create these promptly!) and links to the relevant places, e.g. websites or posts. Send everything to beratung@hateaid.org<\/a>. If you want to send an encrypted e-mail, you can find our public key here<\/a>.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row disable_element=”yes” row_content_width=”grid” css=”.vc_custom_1667220598782{padding-top: 0px !important;padding-bottom: 70px !important;}”][vc_column width=”1\/2″]
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\n\t\t\t\tUnser Beratungsteam\t\t\t<\/h6>\n\t\t\t\t\t<\/div>\n<\/div>[vc_empty_space][vc_progress_bar values=”%5B%7B%22label%22%3A%22Normale%20capacity%20im%20Team%22%2C%22value%22%3A%2290%22%2C%22color%22%3A%22custom%22%2C%22customcolor%22%3A%22%234ee1a8%22%7D%5D” bgcolor=”custom” css_animation=”zoomIn” custombgcolor=”#4ee1a8″ customtxtcolor=”#000000″][\/vc_column][vc_column width=”1\/2″][vc_empty_space height=”56px”][vc_column_text]We expect to be able to respond to your inquiry in a timely manner this week.<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row disable_element=”yes” row_content_width=”grid” css=”.vc_custom_1675422096780{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column]
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\n\t\t\t\tOverview: What we do and do not do in consulting\t\t\t<\/h6>\n\t\t\t\t\t<\/div>\n<\/div>[vc_empty_space height=”20px”]

\n\tYou are unsure whether we can help you? Here you have an overview, in which cases we support and in which not. But never be afraid to contact us!<\/h2>[vc_empty_space height=”20px”][\/vc_column][\/vc_row][vc_row disable_element=”yes” row_content_width=”grid” css=”.vc_custom_1675422085907{padding-top: 0px !important;padding-bottom: 70px !important;}”][vc_column width=”1\/2″][vc_tta_accordion title_tag=”h4″ color=”black” spacing=”3″ gap=”3″ c_icon=”chevron” active_section=”1111″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”We will help you” tab_id=”1669736223847-ecbd7648-c35a”][vc_column_text]<\/p>\n