Consultation for victims of digital violence or digital hate
Are you affected by online hate? Do you need support in dealing with digital violence?
We can help you. Contact us – free of charge and without obligation. We treat all your information confidentially and strictly within the framework of the German Data Protection Act (DSGVO).
Cancellation of consultation hours
Due to the high volume of consultations and for organisational reasons, we will not be able to process any new enquiries from 7 to 13 July inclusive. This means that all consultation hours will be cancelled during this period and we will not be able to process any new enquiries via email or the registration form. Please note that enquiries received during this period will not be forwarded or subsequently processed.
On our website you will find alternative contact points that can support you now.
Our consulting team
We are currently managing a large number of cases. We therefore ask for your patience if there are longer waiting times for your request.
You are affected and want to contact us directly? The most important at a glance:
Please note that if we miss a call during our consultation hours, we will not be able to call you back due to the high volume of calls. If we are able to do so in individual cases, we will call you back with a suppressed number for data protection reasons.
You can also use the reporting form to make an appointment for the initial telephone consultation.
Please describe everything in detail in your mail and include all relevant information, such as legally compliant screenshots (Attention! You should always create these promptly!) and links to the relevant places, e.g. websites or posts. Send everything to beratung@hateaid.org. If you want to send an encrypted e-mail, you can find our public key here.
Personal counselling
How we support you
Every case is different. That’s why you will always receive personal and individual counselling. Our services range from an emotionally stabilising initial consultation to aftercare. Typical cases of counselling at HateAid are:
- Someone has insulted or threatened you in hate comments.
- Your personal information has been posted online without your permission.
- You have been sent nude pictures without being asked.
- False claims are spread about you on social media.
- You are attacked in online groups.
- Someone has posted intimate pictures of you online.
- A fake profile of you was created, with your pictures and personal info.
- You’ve discovered inciting content.
Legal enforcement
It is important to you to show your attackers their limits. You want to take legal action against infringing content. We support you with the following free services:
- We document, report and check digital violence for you
- Help with filing a complaint
- Litigation financing
- Referral to competent contact persons, such as psychologists, IT specialists and other counselling centres.
Possible procedures for criminal and civil proceedings can be found in our magazine.
By the way, if you have received an unwanted Dickpic, a penis picture, you can directly file a complaint on our platform Dickstinction and defend yourself against this sexual harassment.
Emergency
This is an emergency!
If you can’t reach us and you are being massively threatened psychologically or physically, or are in an acute crisis situation, don’t hesitate to contact the following:
Police
Call 110, nationwide search for responsible services.
Social psychiatric services
In case of a mental crisis, please directly contact the social psychiatric services of the health authorities in your area. If they are not available, please contact the:
Crisis helpline
The hotline is nationwide, free of charge and available around the clock:
0800 – 1110111
0800 – 1110222
116123
Here you can find the list of regional offices.
Public prosecutor’s office
Nationwide search for responsible public prosecutor’s offices.
Other counselling services
Here you will find an overview of counselling services specialised in specific target groups and cases.