Are you affected by online hate? Do you need support in dealing with digital violence?
We can help you. Contact us – free of charge and without obligation. We treat all your information confidentially and strictly within the framework of the German Data Protection Act (DSGVO).
You are affected and want to contact us directly? The most important at a glance:
Our consulting team
We are currently managing a large number of cases. We therefore ask for your patience if there are longer waiting times for your request.
Link collection
Helpful resources at a glance
Contact options at a glance
By phone
If you would like to make an appointment, ask questions about our processes, or inquire about the status of your case, you can reach our case management team at +49 (0)30 / 252 088 38 during the following hours:
Monday 10 a.m. – 1 p.m.
Tuesday 3 p.m. – 6 p.m.
Thursday 4 p.m. – 7 p.m.
You are also welcome to make a different appointment. Simply contact us via the report form and ask for an appointment outside of office hours.
By e-mail
You can also send us an e-mail. Please describe everything in detail in your mail and include all relevant information, such as legally compliant screenshots (Attention! You should always create these promptly!) and links to the relevant places. We have compiled a checklist for you in the FAQs in the guide. Send everything to beratung@hateaid.org. If you want to send an encrypted e-mail, you can find our public key here.
Personal counselling
How we support you
Every case is different. That’s why you will always receive personal and individual counselling. Our services range from an emotionally stabilising initial consultation to aftercare. Typical cases of counselling at HateAid are:
- Someone has insulted or threatened you in hate comments.
- Your personal information has been posted online without your permission.
- You have been sent nude pictures without being asked.
- False claims are spread about you on social media.
- You are attacked in online groups.
- Someone has posted intimate pictures of you online.
- A fake profile of you was created, with your pictures and personal info.
- You’ve discovered inciting content.
Legal enforcement
It is important to you to show your attackers their limits. You want to take legal action against infringing content. We support you with the following free services:
- We document, report and check digital violence for you
- Help with filing a complaint
- Financing of legal costs
- Referral to competent contact persons, such as psychologists, IT specialists and other counselling centres.
The most important FAQs about legal enforcement can be found in our guide. Possible procedures for criminal and civil proceedings can be found in our magazine. And if you always wanted to know what exactly insult, defamation and slander are, watch our video on crimes against honour.
By the way, if you have received an unwanted Dickpic, a penis picture, you can directly file a complaint on our platform Dickstinction and defend yourself against this sexual harassment.
Emergency
This is an emergency!
If you can’t reach us and you are being massively threatened psychologically or physically, or are in an acute crisis situation, don’t hesitate to contact the following:
Police
Call 110, nationwide search for responsible services.
Social psychiatric services
In case of a mental crisis, please directly contact the social psychiatric services of the health authorities in your area. If they are not available, please contact the:
Crisis helpline
The hotline is nationwide, free of charge and available around the clock:
0800 – 1110111
0800 – 1110222
116123
Here you can find the list of regional offices.
Public prosecutor’s office
Nationwide search for responsible public prosecutor’s offices.
Other counselling services
Here you will find an overview of counselling services specialised in specific target groups and cases.