
Consultation for all. Target group-specific first aid
The HateAid victim consultation is there for you if you experience online discrimination, image-based sexualised violence or attacks against your (voluntary or professional) activities. However, our resources are limited and our counselling team is often very busy.
If you are unable to reach us quickly or experience digital violence that falls outside the scope of our counselling services, we have compiled a list for you: Here you will find a selection of trustworthy counselling and reporting centres as well as sources of information that can support you.
Contact points for emergency situations
If you are unable to reach us and you are under serious psychological or physical threat or find yourself in an acute crisis situation, do not hesitate to contact the following services:
- Telephone counselling by phone (German only), online or in person on 0800 – 1110111 or 0800 – 1110222
- Social psychiatric services, nationwide network
- Police emergency number; Tel.110, nationwide search for responsible authorities (German only)
General contact points for digital violence
Counselling centres
- SoliNet (German only), counselling for digital violence
- Weisser Ring e.V., victim counselling by phone, online or on site
- Victim support Berlin (German only)
- Lower Saxony Victim Support Foundation
Reporting illegal content for legal review
- Hessen gegen Hetze (German only), reporting centre for hate speech and extremism
- REspect! Im Netz, reporting centre for illegal or problematic content
- Internet Complaints Office, reporting centre for illegal or problematic content
Digital violence outside our main areas of counselling
Unfortunately, due to a lack of human resources, we are currently unable to deal with all cases of digital violence in the manner they deserve. At this point, we would like to recommend other trustworthy counselling, information and reporting centres that can help you with your concerns.
We have also compiled some helpful information materials and resources here that you can use to answer your initial questions yourself.
(Cyber-)Stalking
Counselling
- Anti-stalking project, counselling by phone or on site
- Stop stalking Berlin, counselling by phone, video call or on site
Information
- E-Learning (German only), digital self-defence against surveillance
- Haecksen (German only), technical assistance against cyberstalking
- HateAid magazine, articel about Cyberstalking (German only) – protect yourself from online stalking
Reporting centres
- Online police stations (German only) for filing a report
Hacking
If hacking occurs in the context of (ex-)partner violence, the area of (cyber-) stalking may also be relevant.
Counselling
- Consumer advice centre (German only), advice by email, phone or in person
Information
- HateAid magazine, article on profile security settings (German only): What to consider
- HateAid magazine, article on malware (German only): Are you infected?
- Consumer advice centre (German only), first steps to take if your online accounts have been hacked
Reporting centres
- Online police stations (German only) for filing a report
Identity theft
Counselling
- Consumer advice centre (German only), advice by email, telephone and in person
Information
- Consumer advice centre (German only), prevention and consequences of identity theft on the internet
- HateAid magazine, phishing (German only): one click – data stolen
Reporting centres
- Online police stations (German only) for filing a report
Children and young people
Counselling for children and young people
- JugendNotmail.de (German only), online counselling
- Juuuport, by young people for young people, online counselling
- Krisenchat, Counselling via chat
- Kinder- und Jugendtelefon (Children and Young People’s Helpline) der Nummer gegen Kummer (German only), counselling by phone or online
Information services for children and young people
- Fragzebra (German only), information portal
Information services for parents and guardians
- Klicksafe, information portal
- Nummer gegen Kummer (German only), parental counselling
- Safe im Recht, advice centre for digital violence and youth law, via chat
- Safety Detectives, guide to advanced parental control settings on YouTube
- HateAid magazine, Making the internet safe for children (German only): How to protect children and young people
Reporting centres
- Fragzebra (German only), reporting centre for cybergrooming
Depictions of abuse of minors (so-called “child pornography”)
Important: Please contact the police directly and do not forward the content. You can also submit an anonymous tip. Even the possession and distribution of screenshots of such depictions of abuse can be punishable by law.
Information
- Brandenburg Police, Can you provide information about child pornography?
Reporting centres
- Online police stations (German only) for filing a report
- Take It Down, for support in reporting content from the internet so that it can be deleted
Negative reviews
There are specialist law firms that deal with negative or unfair reviews, as well as various communication strategies for dealing with the authors of the reviews. Usually, we do not have sufficient resources to deal with these cases. We generally recommend reporting the reviews to the relevant platforms.
Digital violence within our areas of expertise
We can offer you counselling if you experience image-based sexual violence, discrimination or attacks against your work online. Here you will find further contact points and reporting centres as well as helpful information.
Image-based sexual violence
Counselling
- Frauen gegen Gewalt e.V. (Women Against Violence), network of local counselling and support centres
- Lara Berlin, contact point for FLINTA* victims of sexualised violence
- BUFAS e.V., Alliance of specialist counselling centres for sex workers
Information
- Anna Nackt (German only), guide how to deal with image-based sexual violence
- HateAid magazine, Image-based violence on the internet (German only)
- HateAid magazine, Dick pics are punishable by law – fight back! (German only)
- HateAid magazine, Sextortion: Blackmail with nude photos (German only)
Reporting centres
- Dickstinction, Help with reporting unwanted intimate images
Discrimination
Anti-feminism
- Countering anti-feminism (German only), reporting centre for anti-feminist content
- BUFAS e.V., Alliance of specialist counselling centres for sex workers
- Frauen gegen Gewalt e.V., network of local counselling and contact centres
- Help hotline “Violence against women”, counselling on experiences of violence via chat, email or telephone
Homophobia, transphobia and queerphobia
- Different people e.V. (German only), meeting, counselling and educational services for LGBTQIA+ people and their relatives
- Lesbenberatung Berlin, for lesbians, women, trans*, inter*, non-binary and queer people
- LesMigras e.V., anti-racist counselling for queer people, help with flight and asylum
- Schwulenberatung Berlin, support centre for LGBTQIA+ individuals
- VLSP (German only), nationwide directory of counselling centres for LGBTQIA+ individuals
Right-wing extremist and racist violence
- Counselling centres VBRG (German only), network for victims of right-wing, racist and anti-Semitic violence
- Bundesverband mobile Beratung, dealing with right-wing extremism, racism, anti-Semitism, anti-feminism, conspiracy theories
- LesMigras e.V., anti-racist counselling for queer people, help with flight and asylum
Antisemitism
- RIAS e.V., reporting centre
- OEFK e.V. (German only), counselling for anti-Semitic incidents
Anti-Muslim racism and Islamophobia
- Network of the CLAIM Alliance, for victims of anti-Muslim racism
- iReport, nationwide reporting centre for anti-Muslim incidents
Ableism and hostility towards people with disabilities
- AbleismusTötet (German only), directory of various contact points by federal state, not all of which specialise in ableism
- Federal Anti-Discrimination Agency
Attacks against your work
Activists
- Aktion Zivilcourage (German only), development of protection concepts for community activists
- Crisis plan “Social commitment in danger?”, action strategies for local and political activists
- Guide “Hate, violence and lies are not part of the job” (German only), guide to dealing with digital violence for all those involved in local government and politics
- Study “Attacked and left alone” (German only), effects of digital violence on political engagement
Journalists
- Netzwerk Recherche e.V. Helpline, collegial support for journalists under pressure
- Neue deutsche Medienmacher*innen e.V (German only)., knowledge base on diversity and helpdesk on online hate
Educators
- Aktion Zivilcourage (German only), development of protection concepts for community activists
- Digitale Helden (German only), media education services
- KiDs, protecting children from discrimination, advice by telephone or on site
Politicians
- Aktion Zivilcourage (German only), development of protection concepts for community activists
- Women Diversity Politics, contact point for women in local politics
- Guide “Hate, violence and lies are not part of the job” (German only), guide to dealing with digital violence for all local and political activists
- Strength for office-holders, information and options for action for local politicians
- Strong Position, advice for local politicians
Scientists
- Scicomm-Support, advice for scientists and science communicators
Other points of contact
- Counselling centres, for internet addiction and media dependency
- Berlin crisis service, counselling by telephone, video call or on site
- Men’s counselling network, for boys, men and fathers
- Men’s helpline, for violence against men
- Ollie (German only), online counselling for sexualised violence in childhood and adolescence
- Stimmenhören e.V. (Hearing Voices Association) (German only), for people who hear voices and their relatives
- SOLWODI, solidarity centre for women in need
If you cannot find what you are looking for in this list or if you know of other helpful resources, please write to us at beratung@hateaid.org.
Titelbild: Shutterstock